The Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. Responsibilities: Conduct client verifications, account related inquires, processing transactions and cross sell an expansive set of products and services to existing and new clients Resolve inquires and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and write-offs, banking fees, charges for all cards and ready credit products to prescribed limit Make recommendation for temporary line increase, as necessary Develop and maintain detailed knowledge of an expansive set of products and service offerings Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of relevant experience Basic level experience in a related role (combination of education/experience) Effective written and verbal communication skills Influencing and relationship management skills Proven ability to creatively solve problems Education: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Capacidad de análisis Experiencia en ventas comprobable Manejo de excel intermedio Disponibilidad para rolar turnos y días de descanso ------------------------------------------------- Job Family Group: Customer Service ------------------------------------------------- Job Family: Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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Citigroup

The Service Associate position at Citi focuses on customer service, resolving client inquiries, and offering products and services. The role requires 2-5 years of experience, strong communication skills, and the ability to work flexible shifts.

Sales Coach Jr - C08

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