<h2>Job Description</h2><p></p><div><div><div><div><p><span><b>Remote:&nbsp;</b>This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to&nbsp;cover territory visits to dealerships in <span><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">a&nbsp;reoccurring&nbsp;frequency.</span></span></span><br>&nbsp;<br>The territory covers the Saginaw, Michigan area supporting assigned Chevrolet dealerships in Saginaw, Midland, Bay City and in Michigan’s “Thumb” region.&nbsp; <span>The selected candidate </span><b>must live in territory</b><span> or <b>relocate</b></span><b> to assigned territory. </b></p></div></div></div></div><p></p><p>This job may be eligible for relocation benefits.</p><p></p><p><b>The Role&nbsp;</b></p><p></p><p>This sales professional has territorial responsibility for driving fixed operations revenue, improving the customer experience, and ensuring dealership service excellence. &nbsp;This GM Customer Care and Aftersales professional acts as a consultant to their assigned dealers and works collaboratively with them on the development and implementation of business plans to increase parts sales and fixed operations profitability, improve customer satisfaction and retention, maximize Service Advisor and Technician training, and reduce warranty waste.</p><p></p><p><b>What You'll Do (Responsibilities):</b></p><ul><li><p>Extreme ownership of District attainment of fixed operations revenue growth, customer experience and service training objectives</p></li><li><p>KPIs: Parts sales vs. objective, Net Promoter Score, Customer Retention, Dealership Technician ICE and EV Training &amp; Compliance</p></li><li><p>Effective execution of all GM Customer Care and Aftersales programs, initiatives and related activities</p></li><li><p>Serve as a trusted advisor to dealership leadership teams</p></li><li><p>Responsible for warranty administration</p></li><li><p>Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities / needs and GM performance goals&nbsp;</p></li><li><p>Responsible for analyzing dealer’s marketing and merchandising plans and providing effective recommendations to drive service lane traffic</p></li><li><p>Responsible for creating and executing annual business plans and implementing effective countermeasures to mitigate headwinds</p></li><li><p>Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of Customer Assistance Cases, and goodwill or policy requests</p></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>Additional Job Description</h2><p><b>Your Skills &amp; Abilities (Required Qualifications):</b></p><ul></ul><ul><li><p>Bachelor’s Degree or Equivalent Experience</p></li><li><p>2+ years of experience leading, guiding and improving dealership fixed operations</p></li><li><p>Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience</p></li><li><p>Effective oral and written persuasive and informative communication skills</p></li><li><p>Proficient knowledge of Dealership Service &amp; Parts Operations:</p></li><li><p>Automotive Parts and Service Systems</p></li><li><p>Dealer Operating Report &amp; Fixed Analysis Tools</p></li><li><p>Dealership profit department’s structure and interconnectivity</p></li><li><p>Consultative Selling Skills</p></li></ul><p></p><p><b>Competencies:</b></p><ul><li><p>Successfully builds and maintains strong internal/external relationships</p></li><li><p>Successfully drives for results &amp; drives change management</p></li><li><p>Effectively demonstrates Informative and persuasive communication skills</p></li><li><p>Effectively works autonomously with strong time management &amp; prioritization skills</p></li><li><p>Effective demonstration of timely problem solving</p></li><li><p>Consistently demonstrates innovation and creativity</p></li><li><p>Consistently Demonstrates initiative &amp; adaptability</p></li><li><p>Strong customer orientation&nbsp; &amp; conflict resolution skills</p></li></ul><p></p><p><b>This position requires the ability to legally operate a motor vehicle on a regular basis.</b></p><p></p><p><b>GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.&nbsp; DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.</b></p><p></p><p><span>#LI-AP1</span></p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>About GM</h2><p style="text-align:left"><span>Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>Why Join Us<span>&nbsp;</span></h2><p style="text-align:left"><span>We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.</span></p><p style="text-align:inherit"></p><h2>Benefits Overview</h2><p style="text-align:left">The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:<br>• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;<br>• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;<br>• Company and matching contributions to 401K savings plan to help you save for retirement;<br>• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;<span>&nbsp; </span><br>• Tuition assistance and student loan refinancing;<br>• Discount on GM vehicles for you, your family and friends.</p><p></p><p></p><h2>Diversity Information</h2><p>General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.&nbsp; &nbsp;We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer <span><span><span><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">opportunities.&nbsp;GM</span></span></span></span> is proud to be an equal opportunity employer.</p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br>We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><h2></h2><h2>Equal Employment Opportunity Statements</h2><p><span>GM</span><span><span>&nbsp;</span>is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi</span><span>d</span><span>ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.&nbsp; If you need a reasonable accommodation to assist with your job search or application for employment, email us at&nbsp;</span><a rel="noopener noreferrer" target="_blank" href="mailto:Careers.Accommodations@GM.com"><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">Careers.Accommodations@GM.com&nbsp;</span></a><span>or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​</span></p>


General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow. 

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General Motors

General Motors, a leader in automotive innovation, seeks a remote District Manager Parts & Service with a Bachelor's degree or equivalent experience. The candidate will drive fixed operations revenue and improve customer experience in the Saginaw area. Benefits include relocation assistance, paid time off, healthcare, 401K contributions, and vehicle discounts.

District Manager Parts & Service

Summary