WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
 
 
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
 
 
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
 
 
WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&amp;G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
 
 
Why we're hiring:
 
 A ServiceNow Onboarding Analyst is responsible for facilitating and managing the onboarding process within the ServiceNow platform. This role typically involves analysis of workflows, data requirements, and ensuring a seamless onboarding experience for new services or Agencies.
 
 We are seeking a detail-oriented and tech-savvy ServiceNow Onboarding Analyst to streamline and optimize the onboarding process. The ideal candidate will have a strong understanding of the ServiceNow platform, excellent problem-solving skills, and the ability to collaborate across departments to enhance user experiences.
 
 The role will report to ServiceNow Product Owner - New Request &amp; Knowledge Bank
 
 
What you'll be doing:
 
 Key Responsibilities: 
 
 
<ul>
 <li>Onboarding Process Management: </li>
</ul>
 
<ul>
 <li>Requirements gathering and design of workflows, forms and data requirements in ServiceNow. </li>
</ul>
 
<ul>
 <li>Coordinate with all relevant departments to gather requirements and configure the onboarding process accordingly. </li>
</ul>
 
<ul>
 <li>Ensure a seamless experience for new services and Agencies through accurate and timely delivery of onboarding tasks. </li>
 <li>Propose "out of the Box" solutions minimizing any customization within the ServiceNow platform to meet organizational needs. </li>
 <li>Monitor and resolve issues or errors during the onboarding process. </li>
 <li>Data Management and Reporting:</li>
 <li>Maintain accurate records of onboarding activities and documentation. </li>
 <li>Generate and analyze reports to track onboarding progress and identify areas for improvement. </li>
 <li>Ensure compliance with data protection and privacy regulations. </li>
 <li>Collaboration and Support: </li>
 <li>Act as the primary point of contact for onboarding-related queries and technical support. </li>
 <li>Provide training and guidance to users on onboarding processes within ServiceNow. </li>
 <li>Collaborate with ServiceNow developers and administrators to implement updates or resolve system issues. </li>
</ul>
 
What you'll need:
 
 
<ul>
 <li>ServiceNow administration and configuration understanding. </li>
</ul>
 
<ul>
 <li>Workflow design and process optimization. </li>
</ul>
 
<ul>
 <li>Reporting and analytics. </li>
</ul>
 
<ul>
 <li>Stakeholder management and collaboration. </li>
</ul>
 
<ul>
 <li>Problem-solving and troubleshooting. </li>
</ul>
 
Who you are:
 
 
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
 
 
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
 
 
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
 
 
What we'll give you:
 
 
Passionate, inspired people - We promote a culture of people that do extraordinary work.
 
 
Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
 
 
Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
 
 #LI-Onsite
 
 
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
 
 
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.

WPP is a British multinational communications, advertising, public relations, technology, and commerce holding company headquartered in London, England. It is the world's largest advertising company, as of 2023. WPP plc owns many companies, which include advertising, public relations, media, and market research networks such as AKQA, BCW, CMI Media Group, Essence Global, Finsbury, Grey, Hill & Knowlton, Mindshare, Ogilvy, Wavemaker, and VML.

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WPP is the creative transformation company. We are hiring a detail-oriented ServiceNow Onboarding Analyst with a strong understanding of the ServiceNow platform. You will manage the onboarding process, ensuring seamless experiences for new services. We offer a culture of extraordinary work, unparalleled scale and opportunity, and challenging projects.

ServiceNow Onboarding Analyst

Summary