The Assoc Testing Analyst is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Responsibilities:<ul><li>Works with technology project managers, UAT professionals and users to standardize procedures and practices for an application testing strategy/approach. Responsibilities include quality assurance testing of Brands IVR applications, creating test plans, and script writing. Would also include support of scheduled monthly evening installs, weekend host leases, and occasional off-cycle</li><li>Executes task to support various testing activities for assigned area related to quality control, user acceptance testing, and various analysis activities.</li><li>Within defined procedures, executes test scripts according to application requirements, documents issues and logs defects.</li><li>Supports the development of test plans and escalates complex issues to higher levels.</li><li>Entry-level developing professional role that supports testing activities where work is subject to standardized procedures and practices.</li><li>Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.</li><li>Requires basic understanding of how own area integrates within IT testing to achieve objectives.</li><li>Has limited but direct impact on the business through the quality of the tasks services provided. Impact of the job holder is restricted to own team.</li><li>Exchanges information in a concise and logical way as well as being sensitive to audience diversity.</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul>Qualifications:<ul><li>0-2 years experience in a related role</li><li>Demonstrated analytical skills &amp; attention to detail</li><li>Positive attitude and keen to learn.</li><li>Good communication and interpersonal skills.</li><li>Ability to work under time constraints</li><li>Bilingual Spanish preferred, not required</li></ul>Education:<ul><li>Bachelor’s/University degree or equivalent experience</li></ul>------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Technology Quality------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:14000 CITI CARDS WAY BUILDING A JACKSONVILLE------------------------------------------------------Primary Location Full Time Salary Range:$53,600.00 - $74,800.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Feb 26, 2025------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a rel="noopener noreferrer" target="_blank" href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm">Accessibility at Citi</a>.View the "<a rel="noopener noreferrer" target="_blank" href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf">EEO is the Law</a>" poster. View the <a rel="noopener noreferrer" target="_blank" href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf">EEO is the Law Supplement</a>.View the <a rel="noopener noreferrer" target="_blank" href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf">EEO Policy Statement</a>.View the <a rel="noopener noreferrer" target="_blank" href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf">Pay Transparency Posting</a>

Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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Citigroup

Citi, a leading global bank, seeks a full-time Assoc Testing Analyst with a Bachelor's degree and up to 2 years of experience. The candidate will support testing activities, create test plans, and execute test scripts. Citi offers competitive benefits, including medical, dental, vision coverage, 401(k), insurance, wellness programs, and paid time off.

IVR Assoc Testing Analyst

Summary