Associate Finance Contact Centre Specialist, CoStar - London&lt;br&gt;Job Description&lt;br&gt;COSTAR GROUP – ASSOCIATE FINANCE CUSTOMER CONTACT SPECIALIST, FINANCE - LONDONCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.&nbsp; Included in the S&amp;P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.&nbsp; &nbsp;We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.&nbsp; We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.&nbsp; We continue that effort today and are always working to improve and drive innovation.&nbsp; This is how we deliver for our customers, our employees, and investors.&nbsp; By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.&nbsp;CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.&nbsp;&nbsp;Learn more about <a rel="noopener noreferrer" target="_blank" href="https://www.costargroup.com/">CoStar</a>.&nbsp;RESPONSIBILITIESThe Associate Finance Customer Contact Specialist owns the task of resolving stakeholder enquires on matters related to the Order-to-Cash process for our portfolio of brands, that include: billing, contracts, and other financial matters. This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction.<ul><li>The Associate Finance Customer Contact Centre Specialist utilizes company CRM tools to obtain and evaluate all relevant data to handle process and trouble-shooting requirements.</li><li>Proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner is required.</li><li>The Associate Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable,&nbsp; and Customer Care.</li><li>Our goal aims to promote and deliver a “World-Class” experience with every interaction.</li></ul>QUALIFICATIONS<ul><li>Educated to a Degree level or equivalent experience.</li><li>Customer service-related experience.</li><li>Solutions focused.</li><li>Ability to execute in a high transactional environment in an efficient and professional manner.</li><li>A flexible communicator and good listener who can multitask to solve problems.</li><li>Experience working with Excel</li><li>Additional language skills specifically French, German or Spanish.</li><li>Experience with Oracle Cloud.</li></ul>WHAT’S IN IT FOR YOU? Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and BlueFin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.#LI-JS6&lt;br&gt;CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group (NASDAQ: CSGP), is a leading provider of online real estate marketplaces, information, and analytics in the property markets. Founded in 1987, CoStar conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availabilities. STR provides premium data benchmarking, analytics, and marketplace insights for the global hospitality industry. Ten-X provides a leading platform for conducting commercial real estate online auctions and negotiated bids. LoopNet is the most heavily trafficked commercial real estate marketplace online. Apartments.com, ApartmentFinder.com, ForRent.com, ApartmentHomeLiving.com, Westside Rentals, AFTER55.com, CorporateHousing.com, ForRentUniversity.com and Apartamentos.com form the premier online apartment resource for renters seeking great apartment homes and provide property managers and owners a proven platform for marketing their properties. Homesnap is an industry-leading online and mobile software platform that provides user-friendly applications to optimize residential real estate agent workflow and reinforce the agent-client relationship. Homes.com is the fastest growing online residential marketplace that connects agents, buyers, and sellers. BureauxLocaux is one of the largest specialized property portals for buying and leasing commercial real estate in France. Business Immo is France’s leading commercial real estate news service. CoStar Group’s websites attract tens of millions of unique monthly visitors. Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S., Europe, Canada, and Asia.  

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CoStarGroup

CoStar Group, a leader in real estate information, seeks an Associate Finance Customer Contact Specialist with a degree or equivalent experience. The candidate will resolve stakeholder inquiries related to the Order-to-Cash process. Benefits include private medical cover, dental cover, life assurance, 28 days annual leave, and more.

Associate Finance Contact Centre Specialist

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