Thanks to our innovative BuyNow PayLater payment solution,&nbsp;Scalapay&nbsp;is transforming the way more than&nbsp;6.5 million&nbsp;customers&nbsp;buy online and in-store, empowering&nbsp;8,000+ merchants&nbsp;(online and in-store) to give their customers magical shopping experiences.&nbsp;
Being only 3 years old didn&rsquo;t stop us from becoming a unicorn ? We have raised over $700mln and we did this thanks to a team built around our 4 core values:&nbsp;#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
This is where your magic happens. If you love it, Scalapay it &hearts; We are looking for a Chargeback Specialist/Analyst to join our Customer Operations department. You will be a financial investigator,&nbsp; your primary task is to investigate disputed transactions to try to learn more about why disputes are occurring and how they can be resolved or prevented.
Responsibilities&nbsp;
Determine which chargebacks to accept and which to fight. Prepare evidence for chargeback replies. Analyze account history and trends and take appropriate actions on accounts. Identify cases of fraud, interacting with the risk team. Contact merchants&nbsp; to collect as much evidence as possible to fight chargebacks. Respond to chargeback alerts accurately and in a timely manner while adhering to rules and regulations. Answer concerns from other departments regarding chargeback. Must Have:
At least 6+ months of experience in chargebacks or dispute processing Fluent in Italian &amp; English&nbsp; Strong attention to detail and accuracy. Excellent time management and organizational skills. Proven ability to solve problems quickly and efficiently. Strong interpersonal, communication, and presentation skills. Able to perform well under pressure.Capable of multitasking. Nice to have:
Extra language knowledge (French or Spanish) Proactive mindset, with the ability to suggest improvements to processes and systems Proficiency with basic computer applications, such as Google suite, Microsoft Windows, Word, and Excel Hiring process:
A quick chat with one of our Talent Acquisition team members; A first interview with the hiring manager to deep dive into your attitude and motivation; A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

Scalapay is an innovative payment method which allows a customer to defer payments through interest-free installments. The Buy-Now-Pay-Later service is available in over 8.000 brands (online and in-store).

The cost of the service is totally free for the customer and is financed by a commission applied to retailers who are immediately paid for their product.

Scalapay's benefits:
 +48% in the Average Order Value (AOV)
 +11% Conversions
 +65% of repeat purchase over a period of 3 months

Scalapay

Scalapay, a leader in BuyNow PayLater solutions, seeks a Chargeback Specialist/Analyst for a 12-month fixed-term contract. The ideal candidate has experience in chargebacks, fluency in Italian and English, and strong problem-solving skills. You will investigate disputed transactions and collaborate with the risk team. Scalapay offers a dynamic work environment with opportunities for process improvement.

Chargeback Specialist [12 month Fix-Term]

Summary