Who We Are:
The Persona team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement. We are a team of passionate problem solvers who love to build new things and ensure client satisfaction.
&nbsp;
What We&rsquo;re Looking For:
We are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.
&nbsp;
Responsibilities:
<ul>
<li>Provide prompt, accurate, and friendly customer service.</li>
<li>Respond to customer and vendor inquiries through text, calls, tickets, and emails.</li>
<li>Handle escalated customer support concerns effectively.</li>
<li>Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.</li>
<li>Utilize a customer-focused, needs-based approach to educate and support clients as needed.</li>
<li>Maintain a strong work ethic with a total commitment to customer satisfaction daily.</li>
</ul>
&nbsp;
 Requirements:
<ul>
<li>Less than one year of proven experience in customer support.</li>
<li>Preferred experience in a customer-driven, remote work environment.</li>
<li>Exceptional communication skills across telephone, email, and text, with high attention to detail.</li>
<li>Strong technical/computer skills, including the use of multi-screen systems.</li>
<li>Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).</li>
<li>Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.</li>
<li>Passionate about customer service and eager to learn new software.</li>
<li>Fully fluent in English</li>
<li>Ability to commit long-term and full-time</li>
<li>Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)</li>
<li>This position is for serious, career-oriented candidates</li>
</ul>
&nbsp;
 What We Offer:
<ul>
<li>Best salaries in the industry</li>
<li>Permanent ability to work from anywhere in the world</li>
<li>Opportunities for growth and advancement</li>
<li>A fast-paced and collaborative environment</li>
<li>Warm and friendly company culture</li>
<li>Full benefits</li>
</ul>
&nbsp;
 Benefits at Persona:
<ul>
<li>Health insurance subsidy</li>
<li>Unlimited paid time off (paid sick and vacation leaves)</li>
<li>Annual bonuses based on performance</li>
<li>Monthly tech allowance</li>
<li>Opportunity to be paid in your currency of choice</li>
<li>Others depending on seniority</li>
</ul>
&nbsp;

Persona embeds the best remote talent into your company, so you can scale your business faster. Fill any open positions within 21 days or less.
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Persona

Persona è alla ricerca di un Client Support Associate full-time full-remote con forti capacità comunicative e tecniche. Ti occuperai dei clienti, offrendo un servizio eccezionale e risolvendo i problemi. Avrai stipendi competitivi, lavoro da remoto, opportunità di crescita e una cultura di supporto. I benefit includono assicurazione sanitaria, ferie pagate illimitate, bonus e un'indennità tecnologica.

[Full Remote] Client Support Associate

Summary