IntroductionAt IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities As an IBM z/OS Technical Support Professional, you will be part of a team that provides technical support to IBM Z software and solutions. In this role, you will provide technical support assistance to IBM clients using problem determination and problem source identification skills in z/OS. This includes reading/analysis of code as well as a review of memory dumps, logs, and traces. In addition to technical skills in your IBM Z component, you will use your communication skills to directly interface with some of IBM’s largest customers. In doing so, you will be forming action plans and collaborating with the customer as well as other IBM teams to drive problems to a solution. Problems can take the form of usage/how-to as well as code defects. After extensive technical and process training, our primary role will be to ensure timely response to Client high priority cases. Some off shift and weekends support coverage will be required as the candidate becomes proficient. Initial training will include building deep technical skills and process learning working alongside established and experienced technical professionals. With the deep skills established you will join a team that is dedicated to ensuring that the support agreement terms and response times are met. You will be responsible for recommending and implementing new improvements to existing technical support tools, procedures, and processes. You will also be able to make improvements to z/OS products to improve reliability, uptime, and serviceability. You should exhibit strong problem-solving skills, a desire to face new and unique challenges each day, and strong communication skills. You should be willing to learn the ins-and-outs of your z/OS component as well as general IBM Z architecture skills. You should have strong knowledge of at least one programming language and be open to learning new languages that are unique to the IBM Z environment. Required Technical and Professional Expertise  Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience. Excellent English communication skills (verbal and written) Acting in a respectful and professional manner to represent IBM to its high-profile clients Working in high pressure, dynamic situations with a large degree of autonomy Being agile and open-minded to quickly adapt to procedures and tools required for the position Focused and results oriented with commitment to accuracy and attention to details Excellent organizational, analytical, and problem determination/solving skills Knowledge or experience working with one or more of: Operating system administration, command usage, or troubleshooting Operating system internals (e.g., kernel, file system, networking, client-server, performance) Programming and scripting languages (e.g., C, Java, Python, or Shell) Data structure concepts and algorithms            Preferred Technical and Professional Expertise  z/OS assembler, PL/X or SVC dump debugging experience z/OS support, development, test or system programming experience Client facing technical support professional experience Experiences working with a global team  

IBM (International Business Machines Corporation) is among the world's largest companies and a leading brand in information technology. Founded in 1911, it is headquartered in Armonk in the United States and has operations in more than 170 countries. 

IBM's mission has always been to develop advanced information technologies and integrate them into solutions that support innovation in businesses, institutions and society. With five Nobel Prizes awarded to its researchers, IBM holds records in every area of IT and dedicates more than 3,000 people to research alone and annual investments of more than $6 billion; for 21 years it has been the leading company in the United States in terms of number of patents. 

IBM offers a wide range of technological solutions and consulting services, a portfolio of middleware for collaboration, predictive analysis, software development and systems management, as well as the most advanced components (servers, memories, supercomputers) for building the digital infrastructures of the future. Thanks to the experience gained from its activities in consulting, technology and research, IBM is able to accompany clients along the path of transformation brought about by the growing digital interconnection of the economy and society. 
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IBM is a leading technology company. We are hiring a full-time IBM z/OS Technical Support Professional with a Bachelor's degree in a related field and strong communication skills. You will provide technical support to IBM clients, analyze code, and collaborate with teams. We offer extensive technical and process training, and opportunities to improve technical support tools and processes.

Technical Support Professional

Summary