JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Tenant Services RepresentativeJob DescriptionSUMMARY Ensure organizational excellence at a property by providing administrative support to the General Manager (GM) and Property Teams.  Maintain positive relations between building tenants and owners and JLL.   ESSENTIAL FUNCTIONS<ul><li>Customer Service – Provide superior customer service to all tenants, clients, contractors, and vendors at all times.</li></ul><ul><li>Provides direct administrative support to Managers and Chief Engineer (CE) and tenants as needed</li><li>Certificate of Insurance Tracking – COI’s must be maintained and updated on a regular basis for both Tenants and Contractors.</li><li>Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas</li><li>Assist in Management Audits and prepares all files and records in preparation for the audit annually.</li></ul><ul><li>Operations Audit – Assist (CE) and engineering staff in preparation of annual Operations Audit.</li></ul><ul><li>Prepare and send all in and outgoing mail and packages including certified, overnight and special deliveries</li><li>Type general correspondence and memos using mail merge for large mailings.</li><li>Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy</li><li>Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date</li></ul><ul><li>Contact Lists – Maintain daily and update no less than monthly tenant, employee and contractor’s contacts lists to include emergency contact numbers.</li></ul><ul><li>Organize department lunches, meetings, events and business travel and all conference room reservations</li><li>Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel.  Establishes and implements compliance enforcement procedures</li><li>Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)</li><li>Develops, revises and coordinates implementation of property manuals within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book</li></ul><ul><li>Tenant Service Request – responsible for daily review of TSR’s noting completion times or dates if beyond acceptable limits, whether job performed to satisfy TSR, etc.</li><li>Access Cards – responsible for ensuring all tenant access cards are activated and deactivated as requested.</li><li>Special Dumpster Request – If a tenant needs to fill the dumpster, responsible for scheduling special pickups for the tenant and is responsible for billing the tenant for the pickup.</li></ul><ul><li>Ad hoc administrative requests</li></ul>FINANCIAL<ul><li>Process all aspects of accounts receivable (AR) and accounts payable (A/P) including coding invoices and billing tenants</li><li>Obtain completed W-9 forms from all vendors</li><li>Initiates cost reduction programs relative to office supplies, equipment and furnishings and maintain such</li><li>Negotiates office equipment leases and maintenance agreements while ensuring technological advancement of support systems fall within budget guidelines</li><li>Coordinates timely repair and maintenance of office equipment</li></ul><ul><li>Monthly Report and Budget Preparation – Assists team members with monthly report and annual budget preparation for the property as requested by Manager.</li></ul><ul><li>Tracks budget line items relating to administrative account purchases and resolves negative variances relative to budget</li><li>Prepare manual adjustment forms for all miscellaneous tenant service requests and ensure they are processed correctly on a monthly basis</li><li>Ensure engineers take monthly readings from electric meters for tenants that have supplemental units.</li><li>Enter data on tracking spreadsheet, calculate what is owed, bill the tenants, and add charges to monthly manual adjustment forms</li><li>Prepare invoices to be billed back to clients and send out accordingly for payment. Copies of invoices must be sent to JLL corporate</li></ul>  EDUCATION AND EXPERIENCE<ul><li>BA/BS required</li><li>Less than 1 year of experience/entry level</li><li>Commercial real estate experience a plus</li></ul>  KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>Advanced oral and written communication skills</li><li>Ability to speak effectively before small groups of tenants or employees</li><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals</li><li>Strong organizational skills</li><li>Self-starter, able to manage multiple projects simultaneously and under pressure</li><li>Develop effective and constructive solutions to challenges and obstacles</li><li>Ability to work efficiently autonomously or as a member of the team</li><li>Be a team player, dealing effectively with coworkers and internal clients at all levels and in multiple JLL disciplines</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages</li><li>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists</li><li>Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week</li><li>Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, and can comfortably handle risk and uncertainty</li><li>Strong attention to detail</li><li>Proficient knowledge of Microsoft Office/Suite</li><li>Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client</li><li>Knowledge of Cash, Yardi and 4sight is preferred</li></ul>  PHYSICAL WORK REQUIREMENTS / WORK CONDITIONS In compliance with the Americans with Disabilities Act (ADA), the Tenant Service Coordinator’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:<ul><li>Is regularly required to sit for long periods of time</li><li>The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl</li><li>Reading Video Display Terminals, order forms and other written documents</li><li>Lifting a minimum of thirty-five (35) pounds</li><li>Using and accessing stairwells during emergencies</li><li>Using keyboards for typing and computer input</li><li>Hearing, speaking and answering the office telephone system</li><li>Reasonable accommodations may be made to enable individuals with disability the ability to perform the essential functions</li></ul>Estimated total compensation for this position:58,000.00 – 58,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Location:On-site –NORTHBROOK, ILIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:<ul><li>401(k) plan with matching company contributions</li><li>Comprehensive Medical, Dental &amp; Vision Care</li><li>Paid parental leave at 100% of salary </li><li>Paid Time Off and Company Holidays</li></ul>JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our <a href="#" rel="noopener noreferrer" target="_blank">Candidate Privacy Statement</a>.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy <a href="#" rel="noopener noreferrer" target="_blank">here</a>.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at <a href="#" rel="noopener noreferrer" target="_blank">Accommodation Requests</a>. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our <a href="#" rel="noopener noreferrer" target="_blank">Contact Us</a> page &gt; I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our <a href="#" rel="noopener noreferrer" target="_blank">Supplemental Privacy Statement</a> which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.

Jones Lang LaSalle is a professional and financial consulting firm, specializing in real estate services and capital management.

We work to bring real value to our clients, shareholders, and employees in a complex world that is constantly changing.

Our staff, which includes more than 40,000 professionals operating in 750 cities and 60 different countries, is able to meet the real estate needs of clients at the local, regional, and global levels. To respond to the diverse needs of our clients and the changing market conditions, we rely on teams of experts capable of providing integrated services based on deep market knowledge, unparalleled research activity, and exceptional vision. Our company attracts and hires the best talents, ensuring they receive the necessary training, recognizing their value, and fostering their ability to establish lasting relationships with clients based on service quality, collaboration, and mutual trust.


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JLL is a leading global provider of real estate services. We seek a Tenant Services Representative with a BA/BS for an on-site role in Northbrook, IL. The candidate will provide administrative support and maintain tenant relations. We offer a comprehensive benefits package, including 401(k) matching, medical care, and paid parental leave.

Tenant Services Representative

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